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Using CPS and SHIP eLERT®...

Arthrex, Inc., headquartered in Florida has a unique commitment to specialize in just one thing: providing the finest quality products and educational services to meet the special needs of the orthopedic surgeon. New product innovation in arthroscopic reconstruction is the heart and soul of Arthrex, which has resulted in the development of over 1000 products for arthroscopic and minimally invasive orthopedic surgical procedures.  Today, Arthrex products are distributed throughout the U.S. and in over 60 countries worldwide.

The Arthrex business system is based on a client/server configuration using a DEC Alpha UNIX server and a Windows network. An Automated Data Collection system using RF makes warehouse functions more efficient.

Arthrex ships an average of 500 parcels daily, most of which are packed and shipped 15 minutes after the order is received.  The order is taken in a GUI environment and the customer information, PO number, order number and method of shipping are sent to a logical drive on their network. CPS then retrieves this information using background importing, which is so fast it is invisible to the shipping system operator.  Then, a customized shipping label with the PO and order number prints automatically.  To complete the process, the tracking number and freight costs are uploaded into the pending invoice for that order.  At the end of the day, the PO and order numbers, along with the tracking numbers and shipping information, are uploaded to UPS^®.

The Harvey Software's staff configured CPS to send SHIP eLERT shipment notifications to instantly thank their customers for their orders and allow them to track their parcels from their own PO numbers.  The results?  A more efficient customer service department, many satisfied customers and happier, healthier orthopedic patients.

Learn more about Arthrex and all their products at their web site, click here...

Contact the Harvey Software Sales department if you need a solution to help you with your shipping, 800-231-0296 or send an e-mail today.  We can show you how to increase customer satisfaction too!

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