CPS Software, Service, Payment and Support Plans

Harvey Software's shipping software solutions are a complete package including software, service, payment options, carrier updates and product feature updates.  Knowing every business has different needs, it is our goal to create the best solution both functionally and financially.  Therefore, Harvey Software has four plans to choose from.  The following table compares the plans available.

STANDARD FEATURES	CPS Plans	CPS Enterprise Plans
Computerized Parcel System (CPS) Software
Installation Guide
Set Up Work Sheet
Method Used for Service Pricing	Per Month, Qtr, Year	Per Month, Qtr, Year
Product Use	Workstation	Shared System
Meets and/or Exceeds Carrier Compliance and Certification Standards
On-Line Help for Real Time Support
Toll Free Phone Support1
24 Hour Support Web Site Access
E-Mail Support
Interactive Support via WebExTM
Carrier Rates and Service Updates
Product Feature Updates
Automatic Billing on Approved Credit Card	Standard	Standard
Mailed Invoice/Statement Billing	Optional	Optional

¹ Toll Free Support is for problem resolution support to help find answers when problems arise while using CPS.  Problem resolution support cannot be used for end user training but can be used for individual questions.

¹ Optional Features may carry an extra cost.  For price quotes contact a Harvey Software Representative or your Harvey Software Dealer.

To learn more or order CPS contact Harvey Software at 800-231-0296 option 5 from 9:30 AM to 6:00 PM EST Monday-Friday.  To leave an e-mail message for a Harvey Software Associate, click here...

Payment Options

Harvey Software accepts payment in US funds by MasterCard, Visa, and American Express for all plans.  Company checks are also accepted for annual plans. For details on Harvey Software's refund policy, click here...

All payments by check should be sent to the following address.  Checks should be made out to Harvey Software, Inc.  To insure proper crediting of your account be sure to include the invoice number with the payment.

Harvey Software, Inc
PO Box 863590
Orlando, FL 32886-3590

Harvey Software End-User Agreements

Keeping your CPS service up-to-date is a requirement for use and insures you will receive timely product updates and helpful problem resolution support when you need it.  Shipping software is different from other software in that it is constantly changing.  Between new carrier services and ever increasing carrier compliance requirements, CPS changes nearly every day.  For this reason, you are required to keep your system up-to-date with the latest technology for CPS to stay in compliance with carrier requirements.  This can be totally and automatically done using the automatic update feature. It should be noted that CPS must be updated as required, have Internet access and the account must be kept up-to-date or CPS will no longer function.

It is our goal to keep the cost of our service as low as possible.   From time to time we must adjust our prices to insure we are able to keep up with the costs of supporting ever changing carrier requirements and services.  If a service price change is required,  we do our best to give our customers 30 days or more notice of the price adjustment.  We also offer the ability to purchase annual service agreements in advance for up to two (2) years so you can lock in your price.

You will be sent a renewal notice in advance before your service agreement expires.  Timely payment insures no interruption of service and that your product will be kept up-to-date.

All Harvey Software products are sold subject to the terms of the following authorized user agreements.  All end users agree to the applicable agreements at the time of product use.  To view the agreement click on of the selections below:

Computerized Parcel System (CPS) - Main agreement for all users, options and modules.

Computerized Parcel System (CPS) - Addendum Agreement for UPS^® shippers using CPS.

Computerized Parcel System (CPS) - Addendum Agreement for FedEx^® shippers using CPS.

eDATA Processing System (EPS) - Main agreement for all users, options and modules.