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Harvey Software Career Opportunities
 

  Harvey Software is in an ever changing, expanding and growing industry. We are looking for energetic hard working individuals who like to be challenged on a daily basis helping our customers solve their shipping problems.  We seek dedicated computer/business professionals who would like to work in an open environment that promotes individual ideas and who enjoy the rewards that come from a job well done.

Immediate Job Openings

Current employment opportunities at Harvey Software are:

Customer Service Specialist  <<<click here for details
 

Software Sales Representative <<<click here for details
 

Application Developer  <<<click here for details

 

Now Interviewing for Immediate Full-Time Positions!

Harvey Software - Makers of CPS Shipping Software

An equal opportunity employer creating jobs for USA technology professionals.


Customer Service Specialist

At Harvey Software, we believe what we do is important to our customers. We are committed to our products and motivated by their impact on our customers and our business. We count on every employee every day as a key player in delivering a quality experience to our customers.

Job Location

Harvey Software Inc.  – In office positions available in Fort Myers, FL.

Job Description

Customer Service Specialists provide critical telephone technical support for all Harvey Software clients and business partners that employ CPS shipping software in their daily business activities. The Computerized Parcel System or CPS is our nationally sold line of shipping software products. Support includes, but is not limited to, over the phone setup procedures, troubleshooting of CPS software and hardware installations, training, systems analysis and integration with external applications and databases. The ideal candidate is experienced in software installation, troubleshooting, support and integration of advanced business systems.

Major Responsibilities

  • Ability to provide excellent customer service in all situations.

  • Ability to communicate technical information in a non-technical format that our customers can understand for troubleshooting and problem solving purposes.

  • The employee will be required to spend substantial time on the telephone. Excellent telephone skills are essential in the day-to-day tasks, along with the ability to keep calm in stressful situations.

  • Receive, log and respond to customer incidents reported via telephone and email queues.

  • Provide responses to technical inquiries which may involve training a customer on compatibility, operation, installation, parameter configuration issues or simply explaining the scope of a service or product.

  • Help callers deploy solutions and verify that problems are resolved. This may involve remotely connecting to the caller's computer to assist them or take control of the system to provide support.

  • Help document new scripts, FAQ's and technical tip materials. Also contribute to Knowledge Bases.

  • Other duties as required.

Qualifications We Look for in Applicants

  • Excellent oral and written communication skills; ability to communicate highly technical information to both technical and non-technical audiences.

  • Self Motivated.

  • Good interpersonal, analytical and problem solving skills.

  • Customer service oriented and professional in appearance and demeanor.

Computer Skills Required for Job

  • Proficient with Windows XP/7.

  • Understanding of databases and using data from databases.

  • Requires basic knowledge of LAN/WAN networking concepts and technologies.

  • Ability to learn new applications quickly.

  • Ability to troubleshoot basic Internet connectivity on Windows XP/7.

  • Proficient with Microsoft Word and Excel to create and edit documentation.

  • Experience with Microsoft Windows advanced features (Networking, printer setup, etc.)

Other Optional Skills of Value

  • Microsoft Certifications.

  • Knowledge of ODBC and/or other data connectivity.

  • Knowledge of database structures and languages such as SQL.

  • Previous experience in a help desk environment.

Education and Experience
Applicant must meet at least one of the following requirements.

  • 2 or more years of college education in computer studies along with previous experience in a help desk environment.

  • 4 year college degree in computer studies or equivalent from an accredited institution.

This is a full time job with an outstanding salary, excellent benefits, and a friendly work environment. The noise level in the work environment is usually moderately quiet and considerate to others.  Harvey Software Inc. is a drug free workplace. New employees are required to successfully complete a pre-employment drug screening and background checks.  Hours are 9:30 AM to 6:00 PM Monday through Friday. If you are interested and would like to apply,  click here...

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Software Sales Representative

Harvey Software, Inc, a leading provider of multi-carrier small parcel shipping software solutions since 1983, is currently seeking sales professionals with high-energy to help us sustain our growth.

At Harvey Software, we believe what we do is important to our customers. We are committed to our products and motivated by their impact on our customers and our business. We count on every employee every day as a key player in delivering a quality experience to our customers.

Our Software Sales Representative will employ a consultative sales process while seeking out new business, maintaining existing relationships to continue recurring revenue, and working directly with decision makers to determine and then meet their needs.

Job Location

Harvey Software Inc. – In office positions available in Fort Myers, FL and Asheville, NC along with remote opportunities in FL, NC, GA and TX.

Job Description

This is an inside software sales position. Employee will answer phone calls and email, develop and qualify new potential leads and opportunities and handle calls as needed. The employee will work closely with the sales and marketing management for sales direction and will participate in the development of marketing plans and strategies in order to maintain and exceed personal and company sales quotas. Calling new prospects and follow up calling of existing customers are an integral part of this job. Job hours are Monday – Friday, 9:30 am – 6 pm. Employee will work within the sales team.

Major Responsibilities

  • Generate new business leads, develop relationships, conduct market analysis, cold calling, prospecting with potential clients and strengthening relationships with existing clients.

  • Substantial time on the telephone will be required. Excellent telephone skills are essential in the day-to-day tasks.

  • Educate and market to clients the company’s products and services through verbal and electronic communications.

  • Work with our existing clients on up-sell opportunities and contract renewals.

  • Meet or exceed monthly, quarterly and annual revenue targets.

  • Accurately forecast opportunities closing on a monthly basis using SugarCRM.

  • Develop proposals and responses to ‘Requests for Proposals’ as required by customers.

  • Quote and prepare sales invoices and record orders in SugarCRM.

  • Arrange demonstrations, implementations and training.

  • Coordinate with support teams to ensure customer satisfaction and timely delivery of product and service.

  • Provide feedback from leads and customers about product features (existing and suggested) and about customer service topics.

  • Maintain confidentiality regarding company client lists, competitive information and trade secrets and any other information the company deems as confidential.

  • Other duties as required.

Qualifications We Look for in Applicants

  • Excellent sales skills, including the ability to follow-up and close.

  • Excellent oral and written communication skills; ability to communicate highly technical information to both technical and non-technical audiences.

  • Self- starter.

  • Customer service oriented and professional in appearance and demeanor.

  • Ability to listen to and analyze complex customer requirements, then resolve those into a sales action plan.

  • Confident in ability and able to work as team player.

  • Able to identify and close business opportunities through adherence to target sales goals.

  • Strong organizational skills.

  • Good interpersonal, analytical and problem solving skills.

  • Able to handle multiple priorities and perform accurately under pressure.

  • Ability to seek to understand and resolve customers' needs.

  • Maintain working knowledge of the company’s products and services and actively understand competitors' products and services.

Skills Required for Job

  • Ability to apply consulting and strategic selling skills to close sales.

  • Ability to use Microsoft Windows, Outlook, Word and Excel in a network setting.

  • Understanding of databases.

  • Effective time management.

Other Optional Skills of Value

  • Knowledge of small package carrier services.

  • Knowledge of USPS small package services.

Education and Experience

  • High school diploma with 2 year degree or 2 years related experience.

  • Software solution sales experience is a desirable plus.

This is a full time job with an outstanding salary and uncapped commission opportunities, excellent benefits, and a friendly work environment. The noise level in the work environment is moderately quiet and considerate to others. No heavy lifting is required. Harvey Software Inc. is a drug free workplace. New employees are required to successfully complete pre-employment drug screening and background checks. Hours are 9:30 AM to 6:00 PM Monday through Friday. If you are interested and would like to apply, click here...

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Application Developer

Harvey Software, Inc, a leading provider of multi-carrier small parcel shipping software solutions since 1983, is currently seeking sales professionals with high-energy to help us sustain our growth.

At Harvey Software, we believe what we do is important to our customers. We are committed to our products and motivated by their impact on our customers and our business. We count on every employee every day as a key player in delivering a quality experience to our customers.

Job Location

Harvey Software Inc. – In office positions available in Fort Myers, FL and Asheville, NC along with some remote opportunities certain areas of FL and NC.

Job Description

Harvey Software is seeking a talented computer programmer for development, maintenance, design and documentation of our nationally sold line of shipping software. Our customers use our shipping software heavily and it is often a mission critical application. All Applications Developers work in Customer Service with our Customer Support Technicians for a solid base in product training and understanding. Employee will work within the development team at the direction of the Director of Development.

Major Responsibilities

  • Responsible for new product development, improvement, design, documentation and testing in line with the company mission

  • Responsible for completion of projects within an established timeframe

  • Maintain history of end user interactions

  • Provide status reports to Director of Development

  • Stay up-to-date with competing products, shipping industry trends and new service offerings from the carriers supported in the product

Qualifications We Look for in Applicants

  • Effective time management

  • Good critical thinking skills

  • Good telephone, written communication and interpersonal skills

  • Must be flexible, open-minded and possess the ability to work in small, focused teams.

Skills Required for Job

  • Experience with Microsoft Visual Studio 2008 and 2010

  • Experience programming in C# and C++

  • Knowledge of ODBC, XML, SOAP and/or other connectivity

  • Knowledge of database design and implementation

  • The ideal candidate is experienced in software development, troubleshooting and support in the transportation/shipping industry

Other Optional Skills of Value

  • Prior experience with deployment of applications to end-users

  • Experience using Microsoft Unmanaged C++

  • Microsoft Certifications (MCPD/MCAD/MCTS)

Education and Experience

  • College degree in Computer Science or related field

  • 3+ years’ experience in development, design, and implementation of applications

This is a full time job with an outstanding salary, excellent benefits, and a friendly work environment. The noise level in the work environment is moderately quiet and considerate to others. No heavy lifting is required. Harvey Software Inc. is a drug free workplace. New employees are required to successfully complete pre-employment drug screening and background checks. Hours are 9:30 AM to 6:00 PM Monday through Friday. If you are interested and would like to apply,  click here...

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Harvey Software - Makers of CPS Shipping Software

An equal opportunity employer creating jobs for USA technology professionals.
 

 
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Last modified: April 23, 2013

Harvey Software logo is a registered trademark of Harvey Software, Inc. 
Harvey Software, Inc. has produced CPS - Shipping Software along with other software products since 1983.

UPS® service marks used by permission. UPS, UPS brand mark, UPS Ready®,  UNITED PARCEL SERVICE® and the Color Brown are registered trademarks of United Parcel Service of America, Inc.
All Rights Reserved.

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