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FAQs

Harvey Software's Computerized Parcel System (CPS)is the Answer for Your Toughest Shipping Problems!

Below is a list of frequently asked questions concerning our shipping software solutions and the Computerized Parcel System (CPS™). Click on a subject below and the page will advance to the section with your answer.  If your questions are not answered below,  please  send us an e-mail and a customer service representative will be glad to help you.

"I love and appreciate CPS and just could not manage my business without it."
 

Frequently Asked Questions

Shipping and Saving with Using
What is CPS?
Who uses CPS?
How can CPS simplify my shipping?
How can I save money using CPS?
Will I still get my carrier discounts if I start using CPS?
Will CPS price shop between carriers?
How can I see my savings when I use RateBots?
Can I use my discounted rates for rate shopping?
Can CPS shop for the best price for delivery on a specific day?
Why use CPS when my order system includes shipping?
How does CPS increase my market size or sales?
Why use CPS when we have carrier supplied software?
Why do carriers provide free software but CPS has a cost?
Can CPS help my customers track their packages?
Will CPS send email notifications to customers?
How does CPS help to solve my shipping problems?
Can CPS help determine the charge for shipping at my web site?
Can CPS help determine the charge for shipping for my other orders?
 
What carriers are supported in CPS?
Will I need to install any carrier software for CPS to work?
Can I use my existing carrier accounts?
Can I use multiple carrier accounts?
Does CPS support International shipping?
Does CPS include the UPS Paperless Invoice service?
How many packages can I ship each day with CPS?
Does CPS support multiple piece shipments?
How much can I streamline the shipping process with CPS?
How do the carriers receive information about my packages?
Can CPS handle third party and other billing options?
Can I use CPS to ship for multiple companies?
Can CPS store customer information?
Where is my shipping data stored?
Can I print different return addresses on my labels?
Can I use stealth postage when using Endicia Internet Postage?
Can I add notes to my shipping labels?
What happens if I need technical support for my CPS?
How is CPS kept up-to-date?
Will you notify me in advance when CPS is changed or updated?
Is there a private web site to help me with support and industry changes?
Does CPS print any reports and can custom reports be made?
If I temporarily lose my Internet connection can I still ship with CPS?
Options for Ways to Buy
What options are available for CPS?
Can CPS check and verify addresses?
Does CPS work with alternate package insurance companies?
 
How do I purchase CPS?
Is there a contract or time commitment required?
Is there a cancellation fee?
How will I be billed?
Can I purchase CPS on a quarterly or yearly basis?
Can I use CPS on more than one computer?

What are the system requirements for using CPS?

Purchase CPS Shipping Supplies On-Line... Start Shipping with CPS Powered Shipping Software Today!


Shipping and Saving with Harvey Software's Computerized Parcel System (CPS)


What is CPS?

CPS is a multiple-carrier shipping system for your global deliveries designed to solve shipping problems by lowering shipping expenses, reducing shipping errors, expanding carrier choices and decreasing the time it takes to ship a package. CPS prints labels, connects to existing data, uploads data to the carriers, price shops, verifies addresses, provides management reporting and much more.

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Who uses CPS?

CPS users are primarily small-to-medium size businesses, shipping between 20 to 15,000+ orders per day. CPS is designed for those who want an affordable, multi-carrier shipping system that can be easily used with their existing systems. Internet sellers, manufacturing companies, distributors, fulfillment companies, wholesalers, retail companies and service providers are examples of those who can benefit by using CPS.

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How can CPS simplify my shipping?

CPS makes shipping simple by providing a single interface for all of your UPS, FedEx and US Postal Service package processing. If you use CPS RateBots, CPS will even compare prices for different carrier and service combinations and automatically choose the best price for each package. This means your staff does not need to go to multiple shipping systems to price shop. Using CPS means you integrate your order system just once with CPS, and then start shipping. If you use separate carrier systems, you integrate your company’s order-taking system several times, once for each carrier solution. The single CPS interface takes care of everything: getting your order data; printing your labels; sending optional email notifications; sending the necessary information to the carriers; printing daily total reports; printing management control reports; verifying addresses and the commercial/residential status; and more. CPS makes your shipping simple and frees you up to spend time on other parts of your business.

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How can I save money using CPS?

CPS shipping software cuts shipping costs and is designed to help you solve shipping problems. As shipping needs grow, CPS can expand to help. CPS is a shipping system you can start with and stay with. CPS provides tools to help you expand your market size and increase sales as it lowers shipping costs. CPS gives you control and cost-savings along with terrific reliability and outstanding service and support. CPS provides shipping management reports, sends automatic shipment notifications to customers for all carriers, helping you and your customers track parcels, and more. Finally, CPS easily connects to your in-house systems and works either as a stand-alone or multi-user system shipping system.

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Will I still get my carrier discounts if I start using CPS?

Yes. With CPS you use your current carrier accounts so your company's rates apply to the packages you ship with CPS.

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Will CPS price shop between carriers?

Yes, you can use the CPS Best Way Calculator to see the carrier rates and pick the best, or use CPS RateBots to automatically choose the best price from the carriers and services you tell the RateBot to compare. You can set up as many money saving RateBots as you need.

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How can I see my savings when I use RateBots?

The CPS RateBot Savings Report will look at your approved shipping methods then calculate the cost difference between the least favorable way to ship a package and the carrier and service chosen by the RateBot. This is calculated for every package shipped with a RateBot, so you can always see how well the RateBot is doing its job.

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Can I use my discounted rates for rate shopping?

Yes, CPS has settings and utilities to let you enter your company’s specific rates in CPS, and these rates can be used for price shopping.

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Can CPS shop for the best price for delivery on a specific day?

Sometimes you need next day or 2 day service, but Ground service would deliver in the time needed and Ground service costs less. The CPS Smart RateBot shops for the best service for time definite delivery, including using Ground service when Ground meets the delivery time needed. Smart RateBots can be another real money saver.

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Why use CPS when my order system includes shipping?

Most order systems print labels and send data to the carriers. That is certainly a good start, but you could definitely be losing money in your shipping. Normally, order systems that include shipping print the shipping label only on a form with the invoice, are often limited to domestic shipping and they may not work with every carrier. If the pre-determined weight from the order system does not match the package’s boxed weight, unexpected additional freight and surcharges will be added to your bill. With CPS, you can link in real time to the shipping data for many of these systems, get an accurate weight and label, and eliminate surprises on your carrier invoice.

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How does CPS increase my market size or sales?

If you charge actual shipping costs to your customers, your products cost more for customers farther away, which turns your company into a local or a regional business. CPS helps you get the best price to ship every package, and CPS provides a "Flat Rate" shipping report that analyzes your shipping history and calculates the average cost to ship a package. This lets you accurately determine a "flat rate" shipping charge for all of your orders, and that lets you extend your market. Plus, flat rate shipping charges reduce shipping cost "sticker shock", a proven cause of abandoned shopping carts.

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Why use CPS when we have carrier supplied software?

We certainly know that one carrier may satisfy a shipper. Of course, that carrier can vary from shipper to shipper. Shippers using a single carrier have praised superior package processing times with CPS. Some single carrier shippers take advantage of the considerable savings on declared value insurance through the alternate insurance carriers. Still others like the safety net of the multiple carrier capability of CPS. If the ability of your main carrier to pickup and deliver your packages is interrupted, the multiple-carrier safety net could be the difference in business as usual or a very real “worst case” scenario for your company. Finally, when a carrier knows it's easy for you to ship with their competition, you have a better rate negotiation position.

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Why do carriers provide free software but CPS has a cost?

Carriers provide shipping software at “no charge”, but is it free? We are in business because we help companies profit on their investment in CPS. Carrier provided systems are designed to be good for the carriers. Many articles detail the high, real-world costs of using carrier provided systems. Is shipping packages using one system for one carrier and a second system for another carrier the most efficient way? Use two (or more) shipping systems and your expenses double. Shipping staff training, setting up the systems to work with your data, applying system updates, etc. all use your company's valuable resources. The “free” system locks you in to that carrier and limits your ability to choose another carrier. CPS users and professional rate negotiators tell us they negotiate better rates using third-party instead of “free” carrier systems. Negotiate your best deal, use CPS to compare rates for your shipping, then add in the savings by using an alternate declared value insurance company. Just a 1% or 2% edge can put thousands on your bottom line. The small cost for CPS will reward your bottom line every year.

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Can CPS help my customers track their packages?

Yes, several ways. The CPS SHIP eLERT®, which is an email shipping notification, can be sent for every package you ship. This works with a dedicated tracking page just for CPS users and their customers so your customers can track their package without calling you for a package status (see the next FAQ). From within CPS, it’s easy to find, then track, a package in the CPS shipping history. You can get the tracking status of one package or a group of packages in a similar way.

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Will CPS send email notifications to customers?

The CPS SHIP eLERT is an email shipping notification you control. Send a SHIP eLERT and your customer knows their package is on the way. The SHIP eLERT is sent from your email address so your customers know it's from you. The SHIP eLERT includes a tracking link, so with a "click", your customers get their package status. And your customer service does NOT get a call! Harvey Software has a dedicated web page that supports tracking for all CPS carriers, so your customer can always easily get tracking info on their packages.

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How does CPS help to solve my shipping problems?

CPS greatly reduces shipping errors, provides a seamless connection to in-house systems, increases business rule compliance, automatically shops between carrier services for the best rate for normal or time sensitive shipments, and empowers shippers with real-time decision making tools. In addition, Harvey Software’s advanced tracking features augment carrier offerings and cut customer service costs. The single shipping solution interface in CPS for multiple-carrier processing reduces the inefficiencies found in single carrier software systems. No other carrier software is needed. CPS is a carrier compliant global shipping solution for package shipping, labeling and electronic uploading. CPS can be purchased, downloaded, installed, and supported all over the Internet. CPS is very affordable with no long term contracts and includes toll-free technical support. CPS is designed to solve your shipping problems.

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Can CPS help determine the charge for shipping at my web site?

Yes, CPS provides its "Flat Rate" shipping report that analyzes your shipping history and calculates your average costs to ship a package. This lets you accurately see a "flat rate" shipping cost for all of your orders. From this, you can determine the "flat rate" you need to charge for shipping to be sure you do not lose money in shipping. A huge bonus is that flat rate shipping charges minimize shipping cost "sticker shock", which reduces abandoned carts caused by a shipping cost that is a surprise. And fewer abandoned carts mean more sales.

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Can CPS help determine the charge for shipping for my other orders?

The same "Flat Rate" shipping report (from the question above) that analyzes all of your shipping history can help you determine how much to charge for all of your orders, not just web orders. The Flat Rate report gives you overall information, including a breakdown of next day, 2 day, 3 day and ground costs per carrier. With this, you'll know how much you need to charge for shipping for all of your orders.

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Using Harvey Software's Computerized Parcel System (CPS)


What carriers are supported in CPS?

FedEx, UPS, USPS (including Internet postage) and SpeeDee are all included in every CPS. There is nothing else to buy for any standard carrier processing. Also included is the General Carrier Service (GCS) module. Use GCS to ship via LTL carriers, local delivery services or even your company's delivery trucks. CPS comes complete with everything you need to ship using any or all of the CPS supported carriers.

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Will I need to install any carrier software for CPS to work?

CPS comes with everything needed to ship with FedEx, UPS, the US Postal Service and SpeeDee. You do not need to have any other carriers' system installed.

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Can I use my existing carrier accounts?

Yes, you can use your existing accounts to ship with CPS as long as they are set up for billing and daily pickup.

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Can I use multiple carrier accounts?

Yes, you can set up as many UPS, FedEx and US Postal Service accounts in CPS as needed.

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Does CPS support International shipping?

International shipping with the US Postal Service, FedEx and UPS is included with every CPS.

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Does CPS include the UPS Paperless Invoice service?

Every CPS includes UPS Paperless Invoice processing.

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How many packages can I ship each day with CPS?

There is really no limit to the number of packages that CPS can handle. Here are a couple of examples, verified by the carriers. At this single station CPS installation, one carrier reports a package volume of 15,000 - 16,000 package records they receive every day during the peak season from this large shipper. This is a highly automated environment using CPS as the package processing “engine”. Another carrier reports a location shipping over 30,000 per day using the CPS Enterprise Edition to process packages using several shipping workstations. CPS can definitely solve the problem of shipping big volumes when needed.

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Does CPS support multiple piece shipments?

CPS has a special US Shipment mode to quickly ship multiple boxes to the same address, and CPS even has an address repeat key to help with that, too. For international orders, you just tell CPS how many boxes are in a shipment. CPS also handles the Hundredweight service from UPS and the FedEx Multi-Weight service.

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How much can I streamline the shipping process with CPS?

The shipping process can be streamlined a great deal in CPS. CPS can automate data importing, stop for data at just the fields you want, set a screen that is not used often to be optional, or make the shipping process as simple as scanning an order or box ID and the label is printed. There is even a complete "hands-off" processing mode available. With CPS, the shipping process can be as fast and easy as you want it to be.

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How do the carriers receive information about my packages?

Every CPS has built-in, approved communication to UPS, FedEx and the US Postal Service. CPS connects to UPS and the USPS at the end of the day. CPS connects to FedEx and Endicia for Internet postage for each package you ship. The communication is fast, so it's just a few seconds to ship any package with CPS.

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Can CPS handle third party and other billing options?

CPS handles a wide variety of carrier billing options. For UPS, CPS handles the bill shipper, bill recipient, bill third party and Consignee billing options. For FedEx, CPS handles bill shipper, bill recipient, bill third-party, bill a credit card (FedEx Express only), cash/check payments (FedEx Express only), and Collect (FedEx Ground only).

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Can I use CPS to ship for multiple companies?

CPS can ship for multiple companies in two ways. One way is to set up a carrier account for each company. The other way is to use one account but print labels with different return addresses for each company. CPS gives you easy ways to handle multiple companies either of these ways.

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Can CPS store customer information?

CPS has a customer file to store customer shipping information, which can include their carrier and service preference and even their COD preference. Customer data can be easily imported into CPS or you can even type in an address, then save it or update an existing entry.

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Where is my shipping data stored?

All of your valuable shipping data, customer data, etc., is stored directly on your shipping PC so you can control its privacy and safety.

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Can I print a different return addresses on my labels?

CPS lets you easily print a different return address on your shipping labels. You can set up as many return addresses as you need.

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Can I use stealth postage when using Endicia Internet Postage?

Yes, and there is even a setting to automatically use stealth postage any time it's available.

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Can I add notes to my shipping labels?

CPS lets you add optional information to your shipping label, and you control the additional information printed on the label.

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What happens if I need technical support for my CPS?

All support for CPS is provided directly from our offices, not any other place. CPS has great on-line support available that covers setting up and using CPS. If you still have questions or get stuck with something, Harvey Software's telephone support for CPS is outstanding. Finally, our technicians can even remotely access your computer, so you can always count on us to help. All of these support options are included with your CPS package.

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How is CPS kept up-to-date?

All CPS updates are done on-line and install automatically. Use the automatic CPS Update (recommended) that checks for updates whenever CPS starts, or apply the update when you choose.

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Will you notify me in advance when CPS is changed or updated?

We send a special e-mailing just to let CPS users know in advance when there is an update or change coming. It's a double opt-in list for the best security. Just sign up and you will have early notice about any CPS update. When updates are available, CPS also displays a notice with information about the update. With shipping software, updates are important and we want you to know when they occur.

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Is there a private web site to help me with support and industry changes?

There is a private web site for CPS users just for CPS support. Harvey Software also maintains other sites such as our Parcel Shipping Blog that provides solid shipping information and our Business Shipper site with other industry information. The Internet is great for sharing this timely information.

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Does CPS print any reports and can custom reports be made?

CPS provides shipping reports from daily shipping and from shipping history. A sample of these: Daily Shipping Detail Report, which also provides carrier service summaries; Cost Center/Department reports (daily, history and summaries); the reports needed when Alternate insurance companies are used; the Flat Rate Calculator report to determine how much to charge for shipping; and the RateBot Savings Report that shows the savings potential when RateBots are used. For custom reports, CPS data is easily available so that if a CPS report does not give you the information you need, you can use your favorite reporting tool to get what's needed.

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If I temporarily lose my Internet connection can I still ship with CPS?

UPS and the US Postal service do not require any on-line connection until the end of the day, and even the end-of-day transmission can be done the next day if there is a problem. So if an Internet connection is lost, you can always ship with UPS and the US Postal Service. CPS does use the Internet to connect to FedEx and Endicia for each package you ship. Internet connections are very reliable today, but CPS gives you options if you run into an Internet problem that goes on for too long.

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Installing Harvey Software's Computerized Parcel System (CPS)


How quickly can I get started using CPS?

You can get started right now. When you order CPS you receive an e-mail with your CPS registration information and everything you need to get started. After you download the CPS program installation file, you are ready to go.

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Can we install and setup CPS ourselves?

Yes. CPS has been designed since its inception to be easily installed by its user. For those seeking specialized assistance or that require a comprehensive, integrated business solution, Harvey Software business partners can help. They provide expertise for the most sophisticated situations, for advanced integration with ERP and other host systems, or with high quality custom programming to help CPS users get the most out of CPS.

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Do you offer training for CPS?

Training is available for CPS. There are some who think there is no substitute for hands-on training to ensure the success of automating a shipping department. CPS training is done right on your computer, using secure webcast technology. This private training is both instructional and "hands-on" as you work interactively with a Harvey Software training specialist to learn what you want and need to know about CPS. The cost of this training is very affordable. One or several can attend the training session, all at the same price.

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Integrating Harvey Software's Computerized Parcel System (CPS)


Can CPS get shipping information from my order system?

CPS pioneered a number of ways for shipping systems to use existing data. Special data translation tools, ODBC read/write, special features for SQL data, transparent data importing and even a “hands-off” processing mode. Situations can be different, so we are glad to work with you and your technical group to mesh CPS with your existing system. Every CPS data integration tool is included with every CPS.

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Which CPS data integration tools cost extra?

Every CPS data integration tool is included with every CPS. There is nothing extra to buy.

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Options for Harvey Software's Computerized Parcel System (CPS)


What options are available for CPS?

What is included with every CPS is a long list: UPS, FedEx and US Postal Service (via Internet Postage) shipping; a data connectivity toolbox; emailed shipping notices; and automatic rate comparisons, just to start. The option list for CPS is as short as the included feature list is long. The current cost saving options include additions to CPS like the Address Verification Module and the UPS Mail Innovations Module. But it does not stop there.  If you have special needs make sure you let us know, there are other options available for those shippers with special carrier contract services.  Everything else you are reading about is included. CPS is ready to do the job right "out-of-the-box".

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Can CPS check and verify addresses?

CPS has outstanding address checking abilities. Every CPS cross checks ZIP codes with city and state to make sure these basics match up. The CPS Address Verification Module (AVM) adds more: 1) Tells you when an address doesn't exist; 2) Lets you know that the address exists but is missing some key information such as suite number apt #, etc.; 3) Notifies you if the residential/commercial choice is incorrect; and 4) Standardizes addresses to match the USPS CASS certified database.

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Does CPS work with alternate package insurance companies?

CPS works with the two best known alternate package insurance companies, Parcel Insurance Plan (PIP) and U-PIC, to provide the reports they need so you can take advantage of their money saving package insurance rates.

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Ways to Buy Harvey Software's Computerized Parcel System (CPS)


How do I purchase CPS?

Click any "Get a Free Quote" link at our web site to purchase CPS and options. We use Google Checkout so your purchase by credit card is protected and secure. And your data is NEVER sold or shared.

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Is there a contract or time commitment required?

There are no contracts and no time commitments. Just choose a monthly, quarterly or yearly plan - whatever fits your needs the best. It's easy to change plans, too, as you see how CPS works for your company.

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Is there a cancellation fee?

There is no cancellation fee with CPS.

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How will I be billed?

For the CPS Monthly plan we charge your credit card each month. For the CPS Quarterly and Annual Plans, you are billed in advance for each billing period.

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Can I purchase CPS on a quarterly or yearly basis?

You can start with a CPS quarterly or yearly plan, or you can start with the CPS Monthly plan, then upgrade to a quarterly or yearly plan for additional savings.

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Can I use CPS on more than one computer?

You need a CPS license for each computer where you use CPS. You can purchase individual licenses and there is also a CPS Enterprise Edition. With multiple CPS shipping stations, you can network them together so that one "master" station contains all of the data and is the only station that needs to close out with the carriers. For the CPS Enterprise Edition, using one master station is a requirement.

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Harvey Software's Computerized Parcel System (CPS)System Requirements


 

What are system requirements for using CPS?

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Purchase CPS Shipping Supplies On-Line... Start Shipping with CPS Powered Shipping Software Today!
 

Fast Parcel Processing Easy Connectivity Lowers Shipping Costs Increased Customer Satisfaction  Shipper Approved
Learn How CPS Processes Parcels Fast... Learn How CPS Easily Connects to Your Shipping Data... Learn How CPS Lowers Shipping Costs... Learn How CPS Increases Customer Satisfaction... See What CPS Shippers Say...

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Last modified: April 23, 2013

Harvey Software logo is a registered trademark of Harvey Software, Inc. 
Harvey Software, Inc. has produced CPS - Shipping Software along with other software products since 1983.

UPS® service marks used by permission. UPS, UPS brand mark, UPS Ready®,  UNITED PARCEL SERVICE® and the Color Brown are registered trademarks of United Parcel Service of America, Inc.
All Rights Reserved.

FedEx® service marks used by permission.  FedEx Compatible Solution means the FedEx functionality in CPS has completed FedEx certification testing.

United States Postal Service marks used by permission.  USPS® and United States Postal Service® are trademarks of the United States Postal Service.

DYMO Endicia service marks used by permission.

Spee-Dee service marks used by permission.