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Harvey Software, Inc. Boosts Support Commitment with WebExTM Support Center
FOR IMMEDIATE RELEASE (06/14/06)
PRESS RELEASE
CONTACT:
Steve Stevenson
Harvey Software, Inc.
800-231-0296
http://www.harveysoft.com
WebEx Support Center Helps Harvey Software Deliver Instant Remote
Support to All of its Customers
FORT MYERS, FL – Once again, Harvey Software, Inc., has emphasized its
commitment to providing the best in customer support by selecting WebEx
Support Center from web meeting applications provider WebEx
Communications, Inc. (Nasdaq: WEBX) as its first choice for remote
troubleshooting and help desk support. WebEx Support Center allows
Harvey Software to support its worldwide customers without the need and
expense of on-site visits and complicated support calls.
According to Mark Houston, Harvey Software’s support manager, “This
proven, comprehensive solution allows our technical support team to
quickly diagnose and resolve support issues. All this without special
permissions or violating IT security and firewall infrastructure. If you
can get to our web site with your web browser, you can receive
outstanding support that will keep you shipping and cut possible down
time.” “Just call our support team,” Mark continued, “They link up to
your shipping workstation, fix your problem as you watch, and you are
back shipping in a flash. Talk about eliminating downtime!”
Because WebEx applications use open, standards-based APIs, WebEx Support
Center integrates seamlessly with Harvey Software’s support and help
desk solutions and enables its agents to identify, resolve and track
customer issues within secure, browser-based remote control sessions.
WebEx support is included as standard for every CPS user.
Founded in 1983, Harvey Software, Inc. is a leading provider of
effective, reliable shipping software to solve the parcel shipping
problems of today's small businesses. Harvey Software's CPS is a FedEx®
Compatible Solution, UPS ReadyTM, USPS®
certified and supports SpeeDee® services. All Harvey products
may be used in standalone or multi-user configurations under Windows
2000 and XP operating systems. CPS users ship over 150 million packages
per year.
For additional information, contact Steve Stevenson, Harvey Software,
Inc., 7050 Winkler Road #104, Fort Myers, FL 33906, 1-800-231-0296,
http://www.harveysoft.com.
Disclaimer
Brands and products referenced herein are the trademarks or registered trademarks of their respective holders.
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Copyright © 2006 Harvey Software, Inc.
All rights reserved.